PCByte Malaysia Career

Since 2018, PCByte Malaysia has built a reputation as a Malaysian retail institution, and an online resource catering to tech and gaming enthusiasts. We offer competitive salaries, employee discounts, medical benefits, and of course, the opportunity to advance within a high-energy company that continues to grow beyond leaps and bounds. In the process, you’ll have an amazing team to work with to guide and mentor you too.

Here at PCByte, we’re always excited to work with new people, learn new cultures, and exchange new ideas. We’re all for passionate individuals who have the same fire as us, and we’d love for you to be part of our humble family.

So wait no longer. Send in your resume at resume@pcbyte.com.my, and let’s kickstart your career here at PCByte. Alternatively, you could send in an application directly at our Bandar Puteri Puchong branch.

OPERATION COORDINATOR AND SUPPORT

SALES AND MARKETING COORDINATOR

Coordinate Sales and Marketing activities to encourage sales on all clients and platforms.
Identify business and partnership opportunities to further grow the company’s range of business.
Monitor and review business performance, and prepare reports to analyze areas of improvement.
Research market trends and conduct analysis on customer, category, product and market insights.
Develop individual relationships with vendors and communities, to keep all friendly communications aligned.
Maintaining website and database management to ensure all information on the site is accurate and up to standard.
Ad Hoc sales and marketing duties to be carried out as and when required.
Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
Making the company's products and services as attractive to potential customers as possible.
Create branded advertising campaigns, and support the marketing and design teams by coordinating and collating content.
Setup tracking systems for marketing campaigns and online activities.
Conduct market research to identify marketing opportunities and negotiate media coverage.
Traffic all advertising efforts to appropriate channels.

PRODUCT MANAGER

Assisting Product Director to look after brands/products that assigned by Product Director
Maximizing the profit/margin of the products/categories
Keeping good relationship with all vendors and suppliers
Knowledge of & Working with all teams (spec, RMA, CS, PM, Warehouse, accounts) to smooth sales transitions
Liaising with interstates colleagues / internal sister companies for stock transfer
Co-working with marketing team for product promotion
Following up with vendors on weekly/months SOH/sales reports, product strategy, roadmap, pricing, promotion, rebates, price protections, events opportunities etc.
Generating & Summarizing the products/categories’ months/quarterly reports of sales, margin, revenue, runrate, aging stock, forecast etc, and review with the Product Director

ASSISTANT PRODUCT MANAGER

Assisting Product Director to look after brands/products that assigned by Product Director
Maximizing the profit/margin of the products/categories
Keeping good relationship with all vendors and suppliers
Knowledge of & Working with all teams (spec, RMA, CS, PM, Warehouse, accounts) to smooth sales transitions
Liaising with interstates colleagues / internal sister companies for stock transfer
Co-working with marketing team for product promotion
Following up with vendors on weekly/months SOH/sales reports, product strategy, roadmap, pricing, promotion, rebates, price protections, events opportunities etc.
Generating & Summarizing the products/categories’ months/quarterly reports of sales, margin, revenue, runrate, aging stock, forecast etc, and review with the Product Director

WAREHOUSE CASUAL ROLE

Receiving and Dispatching shipments to and from delivery drivers.
Picking and scanning products from the warehouse for pick-up and delivery orders.
Packing goods into cartons and/or pallets for delivery.
Ensure timely shipment, smooth delivery
Verify quantity and quality of goods, freight invoices and preparation of shipping documentation
Assist in stock-take,
Loading and unloading pallets.
Loading and unloading vans and trucks.

To be successful in this role, you will need:

A can-do-attitude and willingness to work in all areas of the warehouse.
Ability to identify main differences in IT hardware, components, and systems.
Attention to detail, specifically in regards to matching up serial numbers and product codes.
A current forklift license is preferred.
Knowledge on proper manual handling safety & procedures.
Experience using pallet jack/walkie stacker, and barcode scanners.
Basic computer skills.
Willingness to travel between different locations, between Silverwater, Newington and Auburn Warehouse locations

SYSTEM ASSEMBLER TECH - AUBURN

This role is ideal for someone with advanced PC building skills and a passion for growing and building a team in a thriving part of our business. You need to be able to demonstrate a high level of skill in assembling PC's and have a proven history within a team leading role. Able to offer the best technical service and computer systems to our customers. We are currently looking for talented technical people who can ensure that our customers receive the best quality systems available. You will need a strong understanding of the current IT Components.

As a System Assembler you will be integral to the operation by:

Maintaining a tidy, clean, and safe workplace
Working closely with direct supervisors to achieve performance targets and maintaining high quality
Processing system orders and perform technical services according to company procedures and guidelines
Assembling systems according to department ordained KPI
Assigning builds and managing progress
Leading by example building, testing and troubleshooting systems

Skills & requirements

A minimum of 2 years experience in leading and growing a team
knowledge of current PC hardware and experience in PC assembly
A genuine passion for PC tech and gaming
Hands-on experience building multiple PCs
To have good time management skills and can make decisions quickly and accurately
Empathy with customers and treat them with respect and dignity
To have good aptitude to learn and develop new skills
To be great at solving problems, troubleshooting and technical issues
Good communication skills

At the current time, we have Casual (Monday to Friday 9:30AM to 6:00PM) opportunities for the right candidates.

CUSTOMER SERVICE / SUPPORT

We are on the search for a casual Customer Service/Support Team member to undertake sales and customer service duties to assist in the operation of PCByte Customer Experience team.

The role will see you ;

Processing customer orders, job tickets, online chats and emails
Provide professional customer phone support
Providing quotes for custom system builds
When required provide customer technical support
Assist with customer enquires (both face-to-face and over the phone) ensuring a high level of professionalism is displayed
Managing the purchase of goods for sale in an efficient manner
Fulfil any other duties as required by management and support other departments when required

WHAT YOU WILL NEED TO SUCCEED IN THIS ROLE :

Experience

Relevant study in IT, PC or Gaming
Advanced technical product knowledge, especially in performance PC components and PC gaming
Previous build/test experience an advantage
Technical knowledge in other technology categories is also an advantage

Skills

Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally
Teamwork: willingness to assist and support others as required and get on with team members
Time management/organization: accomplish objectives effectively within time frame given and to a high standard
Adaptability in approach to the role
Excellent written and verbal communication skills
Excellent attention to detail and accuracy
Friendly and approachable disposition
Ability to show initiative in your role